Customer Analytics tools

39 tools filed under Customer Analytics, in 5 categories. Open a profile for verified pricing, features and alternatives.

Latest Customer Analytics coverage All categories

Conversation & speech analytics

Tool	Pricing model	Free tier	Open source
Calabrio Workforce engagement suite for contact centres combining speech analytics, QA and workforce management.	Quote only	No	No
CallMiner Contact-centre conversation analytics that transcribes and scores 100% of agent calls for compliance, quality and sentiment.	Quote only	No	No
CallRail Self-serve call tracking and conversation analytics that attributes phone leads and form fills to marketing sources.	Subscription	No	No
Dialpad Ai AI-powered business phone and contact-centre platform with built-in live transcription and call-coaching analytics.	Quote only	No	No
Invoca Marketing call-tracking and AI conversation analytics that attributes inbound phone calls back to ads and campaigns.	Quote only	No	No
Marchex AI-driven call analytics and call-tracking platform that attributes inbound calls to marketing campaigns.	Quote only	No	No
NICE CXone Cloud contact-centre platform whose built-in interaction analytics scores agent calls for quality, compliance and sentiment.	Quote only	No	No
Observe.AI AI-native contact-centre platform that auto-scores every agent call for QA, coaching and compliance.	Quote only	No	No
Verint Enterprise customer-experience automation suite whose speech and text analytics scores agent calls for compliance and coaching.	Quote only	No	No

Customer journey analytics

Tool	Pricing model	Free tier	Open source
Adobe Customer Journey Analytics Enterprise analytics that stitches web, app, call-centre and offline data into cross-channel customer journeys.	Quote only	No	No
Alterian Real-time CX platform combining journey analytics and orchestration, sold in tiers from a self-serve entry plan to enterprise.	Subscription	Yes	No
Genesys Journey Management Cross-channel journey mapping and analytics built into Genesys Cloud, absorbing the former standalone Pointillist product.	Subscription	No	No
Optimove AI-led marketing platform that unifies customer data and orchestrates multichannel journeys with predictive segmentation.	Quote only	No	No
Pega Customer Decision Hub Real-time decisioning engine that arbitrates the next-best-action across channels to orchestrate individual customer journeys.	Quote only	No	No
Usermaven Privacy-friendly product and web analytics platform that maps user journeys, funnels and attribution for growth teams.	Subscription	No	No

Customer success & product adoption

Tool	Pricing model	Free tier	Open source
ChurnZero Real-time customer success platform combining health scoring, automated journeys and AI agents to reduce churn and drive renewals.	Quote only	No	No
ClientSuccess Lightweight customer success platform for churn reduction, renewal management and QBR reporting, priced by CSM count.	Quote only	No	No
Custify Customer success platform for SMB and mid-market SaaS, focused on churn prediction and lightweight automation.	Quote only	No	No
Gainsight Enterprise customer success platform for health scoring, renewal forecasting and expansion tracking across large customer bases.	Quote only	No	No
Planhat Customer platform combining CRM-style data modeling with health scoring, playbooks and revenue tracking for B2B commercial teams.	Quote only	No	No
Totango Customer success platform tracking account health, onboarding and renewals, now part of a broader post-sales suite alongside Catalyst.	Quote only	No	No
Vitally Customer success platform built for both high-touch CSM workflows and tech-touch, product-led motions.	Quote only	No	No

Customer support analytics

Tool	Pricing model	Free tier	Open source
Assembled Workforce management platform for support teams, forecasting staffing needs and reporting on adherence and AI agent conversations.	Subscription	No	No
Freshworks Analytics Reporting built into Freshdesk's help desk plans, covering tickets, agents and CSAT rather than a standalone analytics product.	Subscription	No	No
Gorgias Ecommerce-focused help desk with an AI Agent, billed by ticket volume rather than per agent, with built-in performance reporting.	Usage-based	No	No
Intercom AI-first customer messaging and helpdesk platform whose reporting covers conversations and Fin AI Agent resolution rates.	Subscription	No	No
NICE Playvox Workforce engagement and quality-management suite for contact centers, now part of NICE, covering scheduling, QA scoring and coaching.	Quote only	No	No
Zendesk Explore The reporting and dashboarding layer built into Zendesk, not a separate analytics product a team buys on its own.	Subscription	No	No
Zendesk QA AI-driven quality assurance and coaching add-on that scores support conversations, formerly the standalone product Klaus.	Quote only	No	No

Surveys & voice of customer

Tool	Pricing model	Free tier	Open source
Alchemer Survey and feedback platform (formerly SurveyGizmo) offering advanced logic and workflow automation for small teams through enterprise programs.	Subscription	No	No
Forsta Enterprise market-research and CX survey platform formed from the merger of Confirmit, FocusVision and Dapresy.	Quote only	No	No
Medallia Enterprise experience-management platform combining surveys with digital, call-center and social feedback signals analyzed by AI.	Quote only	No	No
Qualaroo On-site and in-app survey tool for targeted micro-surveys (Nudges) using NPS-style, CSAT and open-text questions.	Free tier + paid	Yes	No
Qualtrics Enterprise experience-management platform for building surveys and turning customer, employee and market feedback into governed programs.	Quote only	No	No
Sprig AI-agent-driven research platform for in-product surveys, adaptive follow-up questions, and automated synthesis of open-text feedback.	Quote only	No	No
SurveyMonkey Self-serve survey platform for NPS-style, CSAT and market-research surveys, from a free plan to team and enterprise tiers.	Free tier + paid	Yes	No
Survicate Multichannel survey platform for website, in-app, email and mobile feedback with NPS-style tracking and AI-assisted analysis.	Subscription	Yes	No
Typeform Conversational form and survey builder known for one-question-at-a-time design, used for feedback, research and lead-gen forms.	Subscription	Yes	No
UserZoom UX research platform for large-scale surveys, card sorting, tree testing and usability studies, sold within the UserTesting portfolio.	Quote only	No	No