Conversation & speech analytics · Dialpad
Dialpad Ai
AI-powered business phone and contact-centre platform with built-in live transcription and call-coaching analytics.
Dialpad Ai is a cloud business phone, meetings and contact-centre platform with conversation intelligence built into the core product rather than sold as a separate analytics add-on. It transcribes calls in real time, surfaces live coaching prompts (competitor mentions, compliance phrases, sentiment shifts) to agents and reps during the call, and produces post-call summaries and searchable transcripts across sales, support and general business lines. It targets small and mid-sized sales and support teams that want communications and conversation intelligence in a single subscription rather than integrating a separate speech-analytics vendor onto their phone system. This makes it lighter-weight than enterprise suites like Verint or NICE, but narrower in QA/compliance depth than dedicated contact-centre analytics platforms.
At a glance
| Vendor | Dialpad |
|---|---|
| Pricing model | Quote only |
| Free tier | No |
| Deployment | Cloud |
| Open source | No |
| Best for | Small and mid-sized sales or support teams wanting phone and conversation intelligence in one subscription |
Pricing
Per-seat monthly subscription for the phone/contact-centre plans, with Ai conversation-intelligence features bundled into higher tiers; exact current figures require a quote.
Pricing has not been verified yet — see the vendor's site.
Features
- Real-time call transcription
- Live agent/rep coaching prompts
- Post-call AI summaries
- Sentiment and keyword tracking
- Searchable call and meeting transcripts
- CRM auto-logging of call notes
- Voicemail and message transcription
Integrations
Profile last reviewed September 21, 2026