Customer success & product adoption · Totango, Inc.

Totango

Customer success platform tracking account health, onboarding and renewals, now part of a broader post-sales suite alongside Catalyst.

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Totango is a customer success platform that pulls together CRM data, product usage, support activity and revenue data into account-level health scores, used to drive onboarding checklists, renewal playbooks and expansion alerts. Teams build automated workflows ("SuccessBLOCs") around lifecycle stages such as onboarding, adoption and renewal, and generate reporting for QBRs and leadership. Totango is sold as a cloud service. In 2024 its parent company acquired Catalyst, and the vendor now markets Totango's Customer Success Platform alongside a separate Catalyst Customer Growth Platform and a newer AI layer under the corporate "Odie" brand; existing Totango contracts and features are unaffected. Buyers evaluating Totango today should confirm with sales which product line and branding applies to a new deal.

At a glance

Vendor Totango, Inc.
Pricing model Quote only
Free tier No
Deployment Cloud
Open source No
Best for SaaS companies wanting lifecycle-stage playbooks tied to account health across onboarding through renewal.

Pricing

Quote-based, scoped to customer accounts and revenue managed rather than per-seat; no public pricing page found.

Pricing has not been verified yet — see the vendor's site.

Features

  • Account health scoring from usage, CRM, support and revenue data
  • Lifecycle-stage workflow automation (onboarding, adoption, renewal)
  • Renewal and expansion tracking
  • QBR and executive reporting
  • Customer segmentation and account hierarchies
  • In-app and email engagement campaigns

Integrations

Profile last reviewed September 21, 2026

Head to head

Alternatives

Gainsight Enterprise customer success platform for health scoring, renewal forecasting and expansion tracking across large customer bases. ChurnZero Real-time customer success platform combining health scoring, automated journeys and AI agents to reduce churn and drive renewals. Vitally Customer success platform built for both high-touch CSM workflows and tech-touch, product-led motions.

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Terms to know

Churn rate The share of customers or revenue a business loses over a given period. Customer lifetime value (CLV) The total net profit a business expects to earn from a customer over the entire relationship. Customer segmentation Dividing a customer base into groups that share meaningful traits so each can be targeted or served differently.

Related guides

How to choose a customer success platform Customer success platforms turn usage, CRM and support data into a health score — the real choice is how that score is built and at what account volume.