Surveys & voice of customer · Alchemer, LLC

Alchemer

Survey and feedback platform (formerly SurveyGizmo) offering advanced logic and workflow automation for small teams through enterprise programs.

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Alchemer, previously known as SurveyGizmo, is a survey platform supporting NPS-style, CSAT, CES, matrix, ranking and open-text questions, with advanced piping, quota and skip logic. Its Workflow product adds automated actions such as routing, alerts and ticket creation triggered by survey responses, and Alchemer Digital extends collection to mobile SDKs and in-app intercepts. Distribution runs through a company's own contact lists, embedded links, or app-based intercepts rather than a built-in respondent panel. It is offered as hosted SaaS with SOC 2 Type II certification and GDPR-aligned data handling. Alchemer positions itself between low-cost self-serve tools and heavyweight enterprise XM suites, aimed at teams needing more workflow automation than basic survey tools provide.

At a glance

Vendor Alchemer, LLC
Pricing model Subscription
Free tier No
Deployment Cloud
Open source No
Best for Teams that need survey workflow automation beyond basic response collection.

Pricing

Per-user annual or monthly plans for small teams (Collaborator, Professional, Full Access); larger teams move to a custom-priced Business Platform.

Plan Price Notes
Collaborator $55/month/user ($315/year/user) 75,000 annual responses
Professional $165/month/user ($1,075/year/user) Max 3 users, 100,000 annual responses
Full Access $275/month/user ($1,895/year/user) Max 3 users, 125,000 annual responses
Business Platform Custom For teams exceeding 3 users with advanced requirements

Prices read from the vendor's own page on September 21, 2026. Vendors change prices; check the source before you budget.

Features

  • NPS-style, CSAT, CES, matrix and open-text question types
  • Advanced piping, quota and skip logic
  • Workflow automation on survey responses (routing, alerts, tickets)
  • Mobile SDK and in-app intercept collection (Alchemer Digital)
  • Role-based user permissions
  • SOC 2 Type II certified, GDPR-aligned data handling

Integrations

Profile last reviewed September 21, 2026

Alternatives

SurveyMonkey Self-serve survey platform for NPS-style, CSAT and market-research surveys, from a free plan to team and enterprise tiers. Typeform Conversational form and survey builder known for one-question-at-a-time design, used for feedback, research and lead-gen forms. Qualtrics Enterprise experience-management platform for building surveys and turning customer, employee and market feedback into governed programs.

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Terms to know

Net Promoter Score (NPS) A single-question survey score that gauges customer loyalty by asking how likely someone is to recommend a company. Sample size The number of observations in a study or test, which determines how precisely and reliably an effect can be measured. Customer satisfaction score (CSAT) A survey metric that asks customers to rate how satisfied they were with a specific interaction, product or purchase.

Related guides

How to analyze survey data Weighting, nonresponse, open-ends and testing differences across groups — the steps between a raw response file and a defensible finding. How to choose a survey and voice-of-customer tool Survey and VoC tools split into self-serve builders and enterprise XM suites; pick by distribution channel, text-analysis depth and who owns the program.