Surveys & voice of customer · UserTesting, Inc.

UserZoom

UX research platform for large-scale surveys, card sorting, tree testing and usability studies, sold within the UserTesting portfolio.

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UserZoom is a UX research platform for structured studies such as surveys, card sorting, tree testing, first-click testing and unmoderated usability tasks, alongside NPS-style and satisfaction questions embedded in research flows. Following UserZoom's 2022 merger with UserTesting, it is still marketed as a distinct platform, 'UserZoom UX Research Platform,' alongside the separate UserTesting Human Insight Platform, rather than as a standalone company. Studies can be sent to a company's own participant lists or recruited from UserTesting's contributor panel for broader sampling. It is delivered as hosted SaaS with enterprise security and privacy controls consistent with UserTesting's compliance program. Buyers should confirm current packaging with sales, since UserZoom and UserTesting capabilities continue to be consolidated over time.

At a glance

Vendor UserTesting, Inc.
Pricing model Quote only
Free tier No
Deployment Cloud
Open source No
Best for UX research teams running structured, large-sample usability and survey studies.

Pricing

Sold via annual contracts alongside the UserTesting platform; no dollar figures published for UserZoom, quote via sales.

Checked on the vendor's own page on September 21, 2026: no prices are published. Expect to be quoted.

Features

  • Large-scale quantitative UX surveys
  • Card sorting and tree testing
  • First-click and unmoderated usability testing
  • NPS-style and satisfaction questions within research flows
  • Access to UserTesting's contributor recruiting panel
  • Enterprise security controls consistent with UserTesting's compliance program

Integrations

Profile last reviewed September 21, 2026

Alternatives

Qualtrics Enterprise experience-management platform for building surveys and turning customer, employee and market feedback into governed programs. Survicate Multichannel survey platform for website, in-app, email and mobile feedback with NPS-style tracking and AI-assisted analysis.

UserZoom in the index now

Terms to know

Sample size The number of observations in a study or test, which determines how precisely and reliably an effect can be measured. Net Promoter Score (NPS) A single-question survey score that gauges customer loyalty by asking how likely someone is to recommend a company.

Related guides

How to choose a survey and voice-of-customer tool Survey and VoC tools split into self-serve builders and enterprise XM suites; pick by distribution channel, text-analysis depth and who owns the program.