Customer success & product adoption · Custify SRL
Custify
Customer success platform for SMB and mid-market SaaS, focused on churn prediction and lightweight automation.
Custify centralizes product usage, CRM, support/communication and billing data to give SMB and mid-market SaaS teams a single customer view without a large implementation effort. It computes health scores and churn-risk predictions from combined usage and account metrics, flags expansion opportunities, and automates routine CSM tasks and outreach through configurable workflows. The platform is aimed at subscription businesses that need to run customer success without scaling headcount proportionally, and connects to common CRM and support tools (including a large library via Zapier) rather than requiring custom data engineering. It is delivered as a cloud product and markets itself on faster time-to-value than enterprise-oriented platforms.
At a glance
| Vendor | Custify SRL |
|---|---|
| Pricing model | Quote only |
| Free tier | No |
| Deployment | Cloud |
| Open source | No |
| Best for | SMB and mid-market SaaS companies that need churn prevention without a heavy CS-ops build-out. |
Pricing
Quote-based; the pricing page lists no setup fees but no plan figures are published.
Checked on the vendor's own page on September 21, 2026: no prices are published. Expect to be quoted.
Features
- Health scoring and churn-risk prediction
- Customer data centralization from CRM, usage, support and billing
- Workflow and task automation
- Expansion/upsell opportunity identification
- Customer segmentation
- Onboarding tracking
- AI agent features for account monitoring
Integrations
Profile last reviewed September 21, 2026