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Tools
Surveys & voice of customer
10 tools compared: how each is priced, where it runs, and what to consider instead.
| Tool | Pricing model | Free tier | Open source |
|---|---|---|---|
| Alchemer Survey and feedback platform (formerly SurveyGizmo) offering advanced logic and workflow automation for small teams through enterprise programs. | Subscription | No | No |
| Forsta Enterprise market-research and CX survey platform formed from the merger of Confirmit, FocusVision and Dapresy. | Quote only | No | No |
| Medallia Enterprise experience-management platform combining surveys with digital, call-center and social feedback signals analyzed by AI. | Quote only | No | No |
| Qualaroo On-site and in-app survey tool for targeted micro-surveys (Nudges) using NPS-style, CSAT and open-text questions. | Free tier + paid | Yes | No |
| Qualtrics Enterprise experience-management platform for building surveys and turning customer, employee and market feedback into governed programs. | Quote only | No | No |
| Sprig AI-agent-driven research platform for in-product surveys, adaptive follow-up questions, and automated synthesis of open-text feedback. | Quote only | No | No |
| SurveyMonkey Self-serve survey platform for NPS-style, CSAT and market-research surveys, from a free plan to team and enterprise tiers. | Free tier + paid | Yes | No |
| Survicate Multichannel survey platform for website, in-app, email and mobile feedback with NPS-style tracking and AI-assisted analysis. | Subscription | Yes | No |
| Typeform Conversational form and survey builder known for one-question-at-a-time design, used for feedback, research and lead-gen forms. | Subscription | Yes | No |
| UserZoom UX research platform for large-scale surveys, card sorting, tree testing and usability studies, sold within the UserTesting portfolio. | Quote only | No | No |