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Tools
Conversation & speech analytics
9 tools compared: how each is priced, where it runs, and what to consider instead.
| Tool | Pricing model | Free tier | Open source |
|---|---|---|---|
| Calabrio Workforce engagement suite for contact centres combining speech analytics, QA and workforce management. | Quote only | No | No |
| CallMiner Contact-centre conversation analytics that transcribes and scores 100% of agent calls for compliance, quality and sentiment. | Quote only | No | No |
| CallRail Self-serve call tracking and conversation analytics that attributes phone leads and form fills to marketing sources. | Subscription | No | No |
| Dialpad Ai AI-powered business phone and contact-centre platform with built-in live transcription and call-coaching analytics. | Quote only | No | No |
| Invoca Marketing call-tracking and AI conversation analytics that attributes inbound phone calls back to ads and campaigns. | Quote only | No | No |
| Marchex AI-driven call analytics and call-tracking platform that attributes inbound calls to marketing campaigns. | Quote only | No | No |
| NICE CXone Cloud contact-centre platform whose built-in interaction analytics scores agent calls for quality, compliance and sentiment. | Quote only | No | No |
| Observe.AI AI-native contact-centre platform that auto-scores every agent call for QA, coaching and compliance. | Quote only | No | No |
| Verint Enterprise customer-experience automation suite whose speech and text analytics scores agent calls for compliance and coaching. | Quote only | No | No |