Social media analytics & listening · Sprinklr, Inc.
Sprinklr
Enterprise customer-experience management suite spanning social publishing, listening, and care.
Sprinklr is a broad customer-experience-management (CXM) platform that bundles social media publishing and scheduling, social listening, and customer-care case management, social and messaging inboxes routed like a helpdesk, into one enterprise suite. It targets very large organizations running social operations across many brands, regions, and languages rather than single-brand small business use, and includes modules for paid social, influencer marketing, and AI-assisted content generation. Pricing is fully custom and quote-based, scaled by modules licensed, seats, and message and mention volume, with no published self-serve tiers. It is most often compared with Emplifi and Meltwater at the enterprise end, rather than lighter schedulers like Buffer.
At a glance
| Vendor | Sprinklr, Inc. |
|---|---|
| Pricing model | Quote only |
| Free tier | No |
| Deployment | Cloud |
| Open source | No |
| Best for | Very large, multi-brand enterprises consolidating social publishing, listening, and care in one suite. |
Pricing
Fully custom, quote-based enterprise pricing; the vendor's own pricing page could not be read in this session.
Pricing has not been verified yet — see the vendor's site.
Features
- Multi-brand social publishing and scheduling
- Social listening across networks and languages
- Case-management style customer-care inbox
- Paid social campaign management
- Influencer marketing module
- AI-assisted content generation and tagging
- Enterprise governance and multi-region user management
Profile last reviewed September 21, 2026