Social media analytics & listening · Emplifi

Emplifi

Enterprise social marketing, care, and commerce suite priced on outcomes rather than per seat.

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Emplifi is an enterprise customer-experience platform spanning three linked products: Social Marketing (publishing, scheduling, and analytics), Social Care (social and messaging customer service), and Social Commerce (ratings, reviews, and user-generated-content tools for e-commerce). Unlike most competitors, it prices per business outcome with unlimited user seats rather than charging per login, with published starting prices for its Social Marketing product and custom quotes for other modules and higher tiers. It is aimed at mid-market and enterprise brands running social across many profiles and regions with multiple team members, rather than solo creators. Emplifi formed from the merger of Socialbakers, Astute, and Pixlee, giving it broader e-commerce and UGC features than most listening or scheduling tools.

At a glance

Vendor Emplifi
Pricing model Subscription
Free tier No
Deployment Cloud
Open source No
Best for Mid-market and enterprise brands wanting marketing, care, and commerce social tools in one suite.

Pricing

Published starting prices for Social Marketing; Social Care and Social Commerce, and higher Social Marketing tiers, are custom quotes.

Plan Price Notes
Social Marketing - Essential From $1,249/month For teams starting to unify social channels
Social Marketing - Advanced From $2,499/month For mid-sized teams focused on collaboration
Social Marketing - Intelligent Custom quote For large enterprises with complex operations
Social Care - Essential Custom quote For teams organizing social community care

Prices read from the vendor's own page on September 21, 2026. Vendors change prices; check the source before you budget.

Features

  • Multi-profile social publishing and scheduling
  • Unlimited user seats included in pricing
  • Social listening and competitive benchmarking
  • Social and messaging customer-care case management
  • Ratings, reviews, and UGC commerce tools
  • Cross-channel analytics and reporting
  • Community management workflows

Profile last reviewed September 21, 2026

Alternatives

Sprout Social Social media management suite combining publishing, engagement inboxes, and analytics reporting. Sprinklr Enterprise customer-experience management suite spanning social publishing, listening, and care. Hootsuite Long-running social media scheduling platform with analytics, engagement, and ads management add-ons.

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Terms to know

Engagement rate The share of sessions that meet a minimum bar for meaningful interaction, GA4's replacement for bounce rate. Social listening Continuously tracking social platforms and public online conversations for mentions of a brand, topic, or competitor, then analyzing themes.

Related guides

How to choose a social media analytics tool Scheduling, listening and competitive benchmarking are three different jobs bundled under one category name — decide which one you actually need first.