Session replay & heatmaps · Glassbox

Glassbox

Enterprise digital customer experience platform covering web and native mobile app session replay, journey analytics and compliance recordkeeping.

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Glassbox is an enterprise digital experience analytics platform covering web and native mobile app session replay, customer journey mapping (branded the Augmented Journey Map), interaction heatmaps, funnel analysis and struggle/error detection. It differentiates on native mobile app analytics alongside web, and on compliance-oriented features such as Digital Record Keeping aimed at regulated industries like banking and insurance that need an auditable record of customer digital interactions. An AI-powered Insights Assistant surfaces recommendations automatically, and a "Rapid Response" capability is aimed at real-time issue detection rather than only retrospective analysis. Pricing is not publicly published; the vendor's site references a plans-and-pricing page but directs prospects to a demo or sales contact for actual figures.

At a glance

Vendor Glassbox
Pricing model Quote only
Free tier No
Deployment Cloud
Open source No
Best for Regulated enterprises (banking, insurance) needing auditable session records alongside replay and journey analytics.

Pricing

No published pricing; the vendor directs prospects to request a demo or contact sales.

Pricing has not been verified yet — see the vendor's site.

Features

  • Web and native mobile app session replay
  • Customer journey mapping
  • Interaction heatmaps
  • Struggle and error analysis
  • Digital Record Keeping for regulated industries
  • AI-powered insights assistant

Integrations

Profile last reviewed September 21, 2026

Alternatives

Quantum Metric Enterprise digital experience analytics platform pairing session replay with automated, revenue-quantified friction detection. Contentsquare Enterprise experience analytics platform combining session replay, heatmaps, journey analysis and error monitoring, sold on request-a-demo pricing. FullStory Digital experience analytics platform combining session replay, heatmaps and automated frustration-signal detection.

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Terms to know

Funnel analysis A method for tracking how users move through an ordered sequence of steps toward a goal, and where they drop off. Customer journey mapping The practice of visualizing every touchpoint a customer has with a brand, from first awareness through purchase and beyond. Session replay A reconstructed playback of one visitor's clicks, cursor movement and scrolling on a page, captured via browser events. User journey analytics Analyzing the ordered sequence of touchpoints and actions a user takes across sessions and channels toward a goal.

Related guides

How to choose a session replay tool Pick a session replay tool by who watches the recordings — engineers debugging or marketers optimizing — and by what a free tier actually costs you.