Session replay & heatmaps · Quantum Metric

Quantum Metric

Enterprise digital experience analytics platform pairing session replay with automated, revenue-quantified friction detection.

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Quantum Metric is an enterprise digital experience analytics platform that captures customer behavior and session replay, then uses automated analysis to surface and quantify the revenue impact of friction points rather than requiring analysts to manually find them. Its "Felix AI" agents analyze customer journeys to identify problems and, per the vendor, measure whether subsequent fixes actually worked. The platform includes voice-of-customer surveys, separates human from automated-agent traffic for site analytics, and offers data activation connecting insights into CRMs, CDPs and data warehouses, including via the Model Context Protocol (MCP) for AI-tool integrations such as ChatGPT and Claude. Pricing is not published; Quantum Metric sells through a demo/sales process typical of large enterprise platforms.

At a glance

Vendor Quantum Metric
Pricing model Quote only
Free tier No
Deployment Cloud
Open source No
Best for Large enterprises wanting friction detection quantified directly in revenue terms, not just replay video.

Pricing

No published pricing; plans require requesting a demo or quote.

Pricing has not been verified yet — see the vendor's site.

Features

  • Session replay
  • AI agents that identify and quantify revenue-impacting friction
  • Voice-of-customer surveys
  • Human vs. automated-agent traffic separation
  • Data activation into CRM/CDP/data warehouse via MCP
  • Integration with AI assistants (ChatGPT, Claude, Gemini Enterprise)

Integrations

Profile last reviewed September 21, 2026

Alternatives

Glassbox Enterprise digital customer experience platform covering web and native mobile app session replay, journey analytics and compliance recordkeeping. Contentsquare Enterprise experience analytics platform combining session replay, heatmaps, journey analysis and error monitoring, sold on request-a-demo pricing. FullStory Digital experience analytics platform combining session replay, heatmaps and automated frustration-signal detection.

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Terms to know

Conversion rate The proportion of sessions, users, or clicks that complete a defined goal, such as a purchase or signup. Customer lifetime value (CLV) The total net profit a business expects to earn from a customer over the entire relationship. Data warehouse A centralized, structured database optimized for fast historical reporting rather than day-to-day transactions. Session replay A reconstructed playback of one visitor's clicks, cursor movement and scrolling on a page, captured via browser events.

Related guides

How to choose a session replay tool Pick a session replay tool by who watches the recordings — engineers debugging or marketers optimizing — and by what a free tier actually costs you.