Medallia alternatives

3 tools to consider instead of Medallia, shown against it.

Medallia Qualtrics Forsta SurveyMonkey
Vendor Medallia, Inc. Qualtrics Forsta (a Press Ganey company) Momentive Inc.
Pricing model Quote only Quote only Quote only Free tier + paid plans
Free tier No No No Yes
Deployment Cloud Cloud Cloud Cloud
Open source No No No No
Best for Large enterprises unifying survey, digital and contact-center feedback into one CX program. Large enterprises running governed, cross-functional CX/EX research programs. Market-research agencies and enterprise insights teams running complex mixed-methods studies. Individuals and teams needing an affordable, fast self-serve survey tool.
Pricing

Priced in annual tiers based on 'Experience Data Records' (EDRs) processed; figures not published, quote via sales.

Checked on the vendor's own page on September 21, 2026: no prices are published. Expect to be quoted.

Usage-based pricing tied to 'interactions' (data records processed); no public tiers, quote via sales only.

Checked on the vendor's own page on September 21, 2026: no prices are published. Expect to be quoted.

Enterprise pricing not published on the vendor site; sold via sales-led contracts.

Pricing has not been verified yet — see the vendor's site.

Free Basic plan for individuals; paid Individual plans scale by annual response volume; Enterprise is quote-based.

Basic (Free) Free
Advantage Annual $39/month, billed annually ($468/year)
Premier Annual $139/month, billed annually ($1,668/year)
Enterprise Custom

Prices read from the vendor's own page on September 21, 2026. Vendors change prices; check the source before you budget.

Features
  • NPS-style, CSAT, CES and open-text survey capture
  • AI-driven text and speech analytics (Athena AI)
  • Digital, call-center and social feedback signal capture
  • Closed-loop case management and journey orchestration
  • Role-based dashboards for frontline and executive users
  • SOC 2 and GDPR-aligned data handling
  • Real-time alerting on operational feedback events
  • NPS-style, CSAT, CES, matrix, open-text and conjoint/MaxDiff question types
  • Built-in statistical and text analysis (driver analysis, sentiment)
  • Own respondent panel access for market-research studies
  • Multi-channel distribution: email, SMS, web intercepts, kiosks
  • Role-based permissions and program governance for enterprise teams
  • SOC 2, ISO 27001 and GDPR-aligned data handling
  • Dedicated Customer XM and Employee XM product lines
  • NPS-style, CSAT, CES, matrix, MaxDiff and conjoint question types
  • Qualitative research tools (video interviews, online communities)
  • Access to third-party sample/panel providers for recruiting
  • Dashboarding and data visualization (from Dapresy)
  • Mixed-methods study design for market research
  • Enterprise security controls, GDPR-aligned data handling
  • NPS-style, CSAT, CES, matrix and open-text question types
  • AI-assisted survey building and thematic analysis
  • Skip logic, multilingual surveys, block randomization (higher tiers)
  • Statistical significance testing and crosstabs
  • Optional add-on audience panel for market research
  • SOC 2 Type II certified, GDPR support
  • 200+ third-party integrations

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