Product analytics · Gainsight

Gainsight PX

Product analytics and in-app guides bundled with Gainsight's customer success platform for adoption and health scoring.

Visit Gainsight PX Alternatives

Gainsight PX is the product-experience module of Gainsight's customer success platform, combining product usage analytics with in-app engagements (guides, surveys, feature announcements) the same way Pendo does, but built to connect natively into Gainsight's broader customer success and community tooling. Teams track feature adoption, build funnels and retention reports, and deploy targeted walkthroughs or NPS surveys from the same workspace, then hand adoption signals to Gainsight's CS platform for health scoring and renewal risk. It ships as cloud SaaS and, like the rest of Gainsight's suite, is sold through custom quotes tied to the number of full users and the modules a customer needs rather than published self-serve tiers, with a limited standard/free-trial option for smaller teams evaluating the product.

At a glance

Vendor Gainsight
Pricing model Quote only
Free tier —
Deployment Cloud
Open source No
Best for Customer success and product teams that want product analytics tied directly into account health scoring.

Pricing

Sold through custom quotes based on full users and modules needed; a free trial of the Standard plan is available but there is no published self-serve pricing.

Checked on the vendor's own page on September 21, 2026: no prices are published. Expect to be quoted.

Features

  • Product usage analytics (funnels, retention, adoption)
  • In-app guides, walkthroughs, and announcements
  • NPS and in-app surveys
  • Feature flagging and validation
  • Integration with Gainsight CS for health scoring
  • Segmentation by account or user
  • Mobile SDK support

Integrations

Profile last reviewed September 21, 2026

Alternatives

Pendo Product analytics paired with no-code in-app guides, surveys and onboarding flows built from the same usage data. Userpilot SaaS-focused product analytics with no-code in-app onboarding flows, checklists and surveys built for activation. Heap Product analytics built on autocapture, recording every user interaction so events can be defined retroactively instead of pre-instrumented.

Gainsight PX in the index now

Terms to know

Net Promoter Score (NPS) A single-question survey score that gauges customer loyalty by asking how likely someone is to recommend a company. Customer segmentation Dividing a customer base into groups that share meaningful traits so each can be targeted or served differently. Funnel analysis A method for tracking how users move through an ordered sequence of steps toward a goal, and where they drop off. Feature adoption The share of eligible users who take up and continue using a specific feature after its release.

Related guides

How to choose a product analytics tool Product analytics tools split by how events get captured, who reads them, and whether in-app engagement is bundled in — decide those first.