Product analytics · Woopra

Woopra

Customer journey analytics that stitches website, product and support events into one timeline with automated triggered actions.

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Woopra is a customer journey analytics platform that stitches together website, product, and support events into a single per-customer timeline, then layers triggered actions (emails, Slack alerts, CRM updates) on top of that journey rather than stopping at reporting. Its Journey Intelligence and AI Copilot features are aimed at surfacing where users drop off across the full lifecycle, not just within a single product surface, and Triggers let teams act on behavior in near real time by pushing data into other systems. Woopra is delivered as a cloud SaaS product with pricing built around monthly event volume and user seats rather than MAUs, starting with a Pro plan aimed at mid-size teams and an Enterprise tier for larger event volumes with dedicated support and data-warehouse sync.

At a glance

Vendor Woopra
Pricing model Subscription
Free tier No
Deployment Cloud
Open source No
Best for Teams that want a single cross-channel customer journey view with built-in triggered actions.

Pricing

Pro starts at $999/month with 5M+ monthly events and 50 seats included; Enterprise scales event volume and adds AI predictions and data warehouse sync, custom quoted.

Plan Price Notes
Pro From $999/month 5M+ events/month; 24+ months retention; 50 user seats; overage fees beyond quota
Enterprise Custom quote Higher event volumes; customizable seats and retention; dedicated CSM and engineer

Prices read from the vendor's own page on September 21, 2026. Vendors change prices; check the source before you budget.

Features

  • Cross-channel customer journey mapping
  • Event-based analytics and cohort reporting
  • Triggers for automated actions (email, Slack, CRM)
  • AI Copilot and AI Suggestions
  • Data Loader for importing external data
  • Data warehouse sync (Enterprise)
  • Audience and organization tracking

Integrations

Profile last reviewed September 21, 2026

Alternatives

Heap Product analytics built on autocapture, recording every user interaction so events can be defined retroactively instead of pre-instrumented. Mixpanel Cloud-based product analytics platform for event tracking, funnels, retention, session replay, and experimentation. Gainsight PX Product analytics and in-app guides bundled with Gainsight's customer success platform for adoption and health scoring.

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Terms to know

Cohort analysis Grouping customers by a shared starting point, such as signup month, and tracking how their behavior diverges over time. Funnel analysis A method for tracking how users move through an ordered sequence of steps toward a goal, and where they drop off. Customer segmentation Dividing a customer base into groups that share meaningful traits so each can be targeted or served differently. AI copilot An AI tool embedded in a work application that assists a human with suggestions or drafts, rather than working unsupervised. Customer journey analytics Analyzing a customer's touchpoints across channels and time to understand and improve the full path to purchase and beyond. Customer journey mapping The practice of visualizing every touchpoint a customer has with a brand, from first awareness through purchase and beyond.

Related guides

How to choose a product analytics tool Product analytics tools split by how events get captured, who reads them, and whether in-app engagement is bundled in — decide those first.