Telecom analytics · Amdocs Limited
Amdocs
Telecom BSS/OSS and customer-experience software provider whose analytics span billing, network operations and AI-driven service automation.
Amdocs is one of the largest suppliers of the business and operations support systems (BSS/OSS) that telecom carriers run billing, order management and customer care on, and its analytics are embedded across that stack rather than sold as a separate product. Its Customer Experience Suite draws on billing and usage data for churn and revenue analytics, while network-side offerings support 5G rollout and RAN automation. A newer "agentic operating system" layer (aOS) applies generative AI to automate telco workflows such as customer service and network operations. Large managed-services engagements often accompany the software, reflecting Amdocs' consulting-heavy delivery model. Compared with NETSCOUT or Subex, which focus narrowly on network visibility or fraud/revenue assurance, Amdocs' analytics are one part of a much broader carrier-operations platform.
At a glance
| Vendor | Amdocs Limited |
|---|---|
| Pricing model | Quote only |
| Free tier | No |
| Deployment | Cloud, Self-hosted |
| Open source | No |
| Best for | Telecom carriers running Amdocs BSS/OSS who want analytics and AI automation built into the same platform. |
Pricing
Multi-year enterprise agreements negotiated per carrier; not published.
Pricing has not been verified yet — see the vendor's site.
Features
- BSS/OSS billing and order-management analytics
- Customer churn and revenue analytics
- 5G network rollout and RAN automation support
- Agentic AI operating system for telco workflows (aOS)
- Managed services for cloud modernization and migration
- Customer experience and engagement dashboards
Integrations
Profile last reviewed September 21, 2026