Restaurant & hospitality analytics · Tattle

Tattle

Guest feedback platform for restaurants that collects post-visit surveys and turns them into sentiment trends and action items.

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Tattle is a guest-experience feedback platform for multi-unit restaurant brands, collecting feedback across dine-in, drive-thru, pickup, and delivery visits through post-visit email and SMS surveys, and combining it with public review signals. Its causation-based surveys are designed to identify why a guest was satisfied or not, not just whether, capturing up to dozens of data points per response. The analytics layer automatically categorizes feedback by theme (food quality, service speed, cleanliness, value), tracks sentiment trends over time and by location, and surfaces recommended improvement actions ranked by likely impact on guest satisfaction, with a mobile app for location managers. It suits multi-location restaurant chains wanting structured, location-comparable guest sentiment data rather than raw review monitoring.

At a glance

Vendor Tattle
Pricing model Subscription
Free tier No
Deployment Cloud
Open source No
Best for Multi-location restaurant brands wanting structured, comparable guest sentiment data across all locations.

Pricing

Per-location monthly pricing that decreases at higher location-count tiers; reputation management is a separate add-on.

Plan Price Notes
Starter $125/location/month 5–10 locations
Growth $100/location/month 11–20 locations
Scale $85/location/month 21–50 locations
Enterprise $65/location/month 51–200 locations; custom pricing above 200

Prices read from the vendor's own page on September 21, 2026. Vendors change prices; check the source before you budget.

Features

  • Post-visit email/SMS guest surveys across channels
  • Causation-based survey design
  • Automatic feedback categorization by theme
  • Location-level sentiment trend tracking
  • AI-recommended improvement actions ranked by impact
  • Mobile app for real-time manager alerts
  • Total Impact Value (TIV) revenue-recovery metric

Profile last reviewed September 21, 2026

Alternatives

Olo Enterprise digital ordering and delivery-dispatch platform whose analytics report on order, guest, and delivery data it processes. Restaurant365 Restaurant back-office platform combining accounting, inventory, and workforce management, with analytics on its own operational data. Crunchtime Restaurant back-office operations platform for inventory, labor, and food cost, with Insights analytics unifying that operational data.

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Terms to know

Net Promoter Score (NPS) A single-question survey score that gauges customer loyalty by asking how likely someone is to recommend a company. Customer segmentation Dividing a customer base into groups that share meaningful traits so each can be targeted or served differently.

Related guides

How to choose a restaurant analytics platform Multi-unit restaurant analytics splits into systems of record, reporting layers on top of them, and guest-facing data — pick by which you already have.