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Gainsight alternatives
3 tools to consider instead of Gainsight, shown against it.
| Gainsight | Totango | Vitally | Planhat | |
|---|---|---|---|---|
| Vendor | Gainsight, Inc. | Totango, Inc. | Vitally | Planhat |
| Pricing model | Quote only | Quote only | Quote only | Quote only |
| Free tier | No | No | No | No |
| Deployment | Cloud | Cloud | Cloud | Cloud |
| Open source | No | No | No | No |
| Best for | Enterprise and mid-market SaaS companies with dedicated CSM teams managing large, complex account portfolios. | SaaS companies wanting lifecycle-stage playbooks tied to account health across onboarding through renewal. | CS teams that need to blend high-touch account management with automated, tech-touch coverage of smaller accounts. | B2B teams wanting a single, customizable data model spanning sales, customer success and services. |
| Pricing | Priced per full user seat with a cap on customers managed per seat, plus unlimited viewer licenses; exact figures require contacting sales. Checked on the vendor's own page on September 21, 2026: no prices are published. Expect to be quoted. | Quote-based, scoped to customer accounts and revenue managed rather than per-seat; no public pricing page found. Pricing has not been verified yet — see the vendor's site. | Three named plans (Tech-Touch, Hybrid-Touch, High-Touch) with all core features included; exact prices require requesting a quote. Checked on the vendor's own page on September 21, 2026: no prices are published. Expect to be quoted. | Quote-based pricing with paid add-ons (AI platform, advanced service, email marketing, portals) layered on a base plan. Checked on the vendor's own page on September 21, 2026: no prices are published. Expect to be quoted. |
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