Employee net promoter score (eNPS)

Employee net promoter score adapts the customer Net Promoter Score question, asking employees "How likely are you to recommend this organization as a place to work?" on a 0–10 scale. Respondents scoring 9–10 are promoters, 7–8 are passives, and 0–6 are detractors, and the score is % promoters - % detractors, giving a range of -100 to +100.

Because it is a single question, eNPS is much faster to run than a full employee engagement survey and is often used as a frequent pulse check between longer, more detailed engagement cycles. This speed is also its main limitation: a single number cannot say why sentiment is low, so a falling eNPS is usually a trigger to run deeper diagnostic surveys or listening sessions rather than an answer on its own.

eNPS is tracked over time and by team to spot sentiment shifts early, and is watched alongside attrition risk since employees unwilling to recommend their employer are also more likely to leave it; a declining eNPS often precedes a rise in employee turnover rate by several months. As with customer NPS, comparing eNPS across companies is unreliable because survey wording, scale presentation and response rates are rarely identical.