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Freshworks Analytics alternatives
3 tools to consider instead of Freshworks Analytics, shown against it.
| Freshworks Analytics | Zendesk Explore | Intercom | Gorgias | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Vendor | Freshworks | Zendesk | Intercom | Gorgias | ||||||||||||||
| Pricing model | Subscription | Subscription | Subscription | Usage-based | ||||||||||||||
| Free tier | No | No | No | — | ||||||||||||||
| Deployment | Cloud | Cloud | Cloud | Cloud | ||||||||||||||
| Open source | No | No | No | No | ||||||||||||||
| Best for | Small-to-midsize support teams on Freshdesk who want built-in reporting without buying separate BI software. | Support teams already running Zendesk who need built-in reporting rather than a separate BI tool. | Product-led companies that want an AI-assisted support inbox with reporting built in, not a dedicated BI tool. | Ecommerce brands that want support reporting linked to order and revenue data without per-agent pricing. | ||||||||||||||
| Pricing | Bundled into Freshdesk's per-agent plans; deeper analytics features unlock at Pro and Enterprise tiers.
Prices read from the vendor's own page on September 21, 2026. Vendors change prices; check the source before you budget. | Bundled into Zendesk Support/Suite seat pricing; not sold as a line item.
Prices read from the vendor's own page on September 21, 2026. Vendors change prices; check the source before you budget. | Per-seat subscription across three tiers, plus usage-based Fin AI Agent billing per resolved conversation.
Prices read from the vendor's own page on September 21, 2026. Vendors change prices; check the source before you budget. | Priced by monthly ticket volume rather than per agent; AI Agent billed per resolved conversation. Exact dollar tiers are rendered dynamically and were not confirmed this session. Pricing has not been verified yet — see the vendor's site. | ||||||||||||||
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