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Operations & Process terms
Process mining, quality, efficiency and the digital twin of the business.
Bottleneck analysis Identifying which step in a process limits the speed of the whole system, so improvement effort targets the right place. Cycle time The total elapsed time to complete one unit of work, from when active processing starts to when it finishes. Lean analytics Applying lean management's focus on flow and waste reduction to choosing and acting on the one metric that matters most right now. Process mining Reconstructing how a business process actually runs from system event logs rather than from how it is documented. Sales and operations planning (S&OP) A recurring cross-functional process that aligns sales forecasts, production plans, and financial targets into one plan. Six Sigma A structured methodology for reducing process defects and variation using statistical measurement and the DMAIC cycle. Spend analysis Analyzing an organization's purchasing data to understand what is bought, from whom, at what price, and where to save. Statistical process control (SPC) Using control charts and statistical limits to tell normal process variation apart from a genuine problem in real time. Throughput The rate at which a process completes units of work over a period of time, such as orders shipped per hour.